Unable to create new forum threads

Hi,

I'm unable to create new forum threads like this one. I've only got the link that let me create this one after contacting your support via live chat. After a short discussion with your support team and exchanging screenshots I noticed that they have a black bar on top of the page and the menu is white. I cannot see the black bar and my menu is blue.

Also, when I go here > https://premium.wpmudev.org/forums/forum/support
clicking the "ask question" link points me to live chat instead of letting me open a new support thread. I also noticed that I have a diffrerent top menu that your support.

Screenshot of what I can see > https://www.dropbox.com/s/ujlicyk6c41mkj1/Clipboard01.jpg?dl=0