Unable to find subdomain sites in new multisite install

I've installed multi-site but the subdomain sites deployed are not showing up on the url. They show up inside of the superadmin network but not at the urls.

I host with netfirms but they looked into it and said it was a wordpress issue not a server issue. The multi-site installation was pre-configured by Netfirms so all of the files have been configured beforehand.
The site geoscapes has a *wildcard subdomain. Vhost was configured by Netfirms.

This is the mulitsite installation: geoscapes.com
The two test sites deployed are:

Both sites show up in multisite but neither actually exists, instead I see an old tempate from somewhere on my server.

Any help would be appreciated.