Unable to do full backup or even snapsot

We have increased memory size in cpanel. Decrease the size of the snapshot, but still, we are unable to perform a full backup or even just a snapshot.

  • James Morris

    Hello Marie-Neige,

    I'll be happy to dig into this issue further for you.

    In order to help you better with your issue, would you please grant me access to your site and server?

    Please visit the Contact page and complete the form with the following information:

    Subject: "Attn: James Morris"

    In the Message box, please provide the following:

    - link back to this thread for reference
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    - Hosting Control Panel Login
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    - FTP credentials
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    username
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    (and port if required)

    Best regards,

    James Morris