Unable to get Smush Pro even after restarting the whole process

I have paid for Smush Pro. After posting a query, I was advised that I had to have the Dashboard Plugin. Although I had it already, I did the following:
Deleted the Dashboard plugin.
Deleted the Smush Pro Plugin
Reinstalled Dashboard Plugin
Reinstalled Smush Pro Pluggin
Result: Same problem. All I get is Smush. Asks me to upgrade.
But I paid for the annual package with my credit card.
I really think I should simply go elsewhere.
I have spent a lot of time trying to get this to work.

I must get my website go public tonight.

Thank you.

  • Nastia

    Hello Muniini, I hope you are well today!

    I'm sorry to hear you have this issue!

    Please make sure that you deleted the Lite version of the WP Smush plugin from your installation.

    It might sound a little tedious, but have you logged into the WPMU DEV Dashboard plugin? I'm asking this because I see no registered sites in your account.

    If this is not the case, would you please send to us toy credentials so we can check up close?

    You can send credentials by using our secure contact form https://premium.wpmudev.org/contact/

    Please include the following information

    - Mark to my attention, the subject line should contain only: ATTN: Nastia
    - WordPress admin username
    - WordPress admin password
    - Login url
    - FTP credentials (host/username/password)
    - Link back to this thread for reference
    - Any other relevant urls

    Select “I have a different question” for your topic

    We are waiting for your email!

    Cheers,
    Nastia

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