Unable to install Smush Pro

Smush was not working correctly and asking me to get Pro (even though I already had Pro and am a subscriber). It wouldn't delete from the plugins page so I deleted the files directly from the server and refreshed the WPMU Plugins page and then tried to Install but only get an error, "Something went wrong, please refresh the page and try again."

I have granted access from the WPMU Dashboard.

  • Adam Czajczyk

    Hello us-Sunnah,

    I hope you're well today and thank you for your question!

    I tried to access your site (both back- and front-end) and I'm currently only getting "Too many redirects" error in a browser. Were you making some changes to the site perhaps? If you are aware why this is happening can you please let me know when the site is available again?

    If you weren't aware of this, please check the site and in case you needed some assistance regarding that issue please start a separate thread on our support forum here:

    https://premium.wpmudev.org/forums/#question

    As for the WP Smush Pro. The error could be caused by cache or by some plugin conflict or related to the issue I referred to above. If you do have access to your site, try this:

    - download the plugin .zip file from this page (you need to be logged in into your WPMU DEV account):

    https://premium.wpmudev.org/project/wp-smush-pro/

    - then go to the "Plugins -> Add new -> Upload" page and try installing WP Smush Pro from there.

    Kind regards,
    Adam

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