Unable to Install WordPress

I am starting from scratch, but am having problems completing WP installation. The error I get is too many redirects. When I check the error logs it is holding them forever. i.e. I have installed from two different downloads and have tried installing using cPanel. I have tried installing four or five times.

Database exists but is empty. wp-config.php is all accurate.

Error log says: [25-Oct-2016 20:38:23 EST5EDT] PHP Warning: require_once(/home/mary/public_html/wp-includes/load.php): failed to open stream: No such file or directory in /home/mary/public_html/wp-load.php on line 51

[25-Oct-2016 20:38:23 EST5EDT] PHP Fatal error: require_once(): Failed opening required ‘/home/mary/public_html/wp-includes/load.php’ (include_path=’.:disappointed:usr/lib/php:disappointed:usr/local/lib/php:disappointed:home/mary/php’:wink: in /home/mary/public_html/wp-load.php on line 51

Would appreciate any help.

  • Kasia Swiderska
    • Support nomad

    Hello Mary,

    That error indicates that there is file missing or permissions are wrong – so it cannot be open. Usig cPanel file manager check if

    a) /public_html/wp-includes/load.php file is there

    b) check permissions of wp-includes directory and load.php file – you will see permissions in Perms column. For directories it should be 0755 and for files 0644

    Let me know what you found.

    kind regards,


  • Mary
    • Wisp of the WP Loop

    Thank you Kasia. My Systems Admin got it resolved for me. He said

    The reason of all problems during WP installation – htaccess and user.ini files at upper level folder (in /home/name/ directory) – which were automatically applied to webserver config.

    I have to move those files as _bak – in this way files are not served.

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