Unable to register new users.

WPMU Events+ plugin was crashing my page producing error 500. I was unable to administer it or operate it at all, and had to go in and manually remove all plugins.

Now I cannot register any users. Instead what happens is this when they try to register:

ERROR: You must drag the proper image to the circle as verification

the site in question is http://www.entropianetwork.com

I have changed themes multiple times to themes that are default, out of the box themes. The error remains.

Basically my site is destroyed and at this point I regret ever purchasing or installing any WPMU Products as they have been nothing but disappointing and have caused trouble.

This is absolutely due to a WPMU product coming unhinged, as the only products I had on the site were WPMU products. Now 5 sites full of content on this network will have to be completely destroyed because your products are junk.

  • Timothy Bowers

    ERROR: You must drag the proper image to the circle as verification

    So what anti spam type plugin do you have enabled then?

    Sounds something like Assira, Are You Human or some other spam type plugin which asks you to confirm some image before signing up.

    This is absolutely due to a WPMU product coming unhinged, as the only products I had on the site were WPMU products. Now 5 sites full of content on this network will have to be completely destroyed because your products are junk.

    No they don't, it's common for people to make mistakes whilst setting websites up. It happens to the best of us. You can always fix things to retain the data and of course keep backups.

    So after such an accusation that this is our fault I took a look at your site and here is what I find in the code that prevents registration:

    <div class="ajax-fc-container"></div>
    <script type="text/javascript">
        			jQuery(".ajax-fc-container").captcha({
                    	borderColor: "#ffffff",
                    	formId: "setupform",
                    	items: Array("pencil", "scissors", "clock", "heart", "note"),
                    	style: '',
                        captchaDir: "http://www.entropianetwork.com/wp-content/sp-resources/forum-plugins/captcha/resources/images/",
                        url: "http://www.entropianetwork.com/wp-content/sp-resources/forum-plugins/captcha/library/sp-captcha.php",
                        text: "Verify that you are a human.<br />Drag the <span>scissors</span> into the circle.",
        			});
            </script>

    wow, that's nothing to do with us, look right at those paths there:

    http://www.entropianetwork.com/wp-content/sp-resources/forum-plugins/captcha/resources/images/

    http://www.entropianetwork.com/wp-content/sp-resources/forum-plugins/captcha/library/sp-captcha.php

    Ohh this seems like a plugin for SimplePress according to their mantis tracker, a forums which you're using....

    So now we've found the issue with a plugin which isn't ours lets move on to our plugins.

    You said you got a 500 error with our Events+ Plugin, can you check your servers error logs and let me know what the error is. I'm thinking you could have memory issues with PHP, it's very common.

    I'll know for sure once you provide your error logs and we can then take it from there.

    Thanks.

  • edward_stanaway

    Thank you for pointing that out. I did not realize I had a CAPTCHA still on the forum. I was using the Anti-SPLOG pack which incorporated parts of Are you Human.

    There are currently no anti spam measures on the site, unfortunately, as none seem to be able to function correctly, though I am trying to get Are you human to work in its full form. I'm considering going back to AKISMET, which I had been using for the last year successfully before trying to launch this multisite project on a level that could involve more than just my close associates.

    I apologize for my tone, however I am rather frustrated with support I have already received. I have uninstalled plugins for the interim which I would have liked to have had running, but which I could not at the moment get support needed to actually bring them from "installed" to "operational." Conversations simply stopped.

    Here are the error logs from today:

    220-box556.bluehost.com ESMTP Exim 4.80 #2 Sat, 19 Jan 2013 17:14:58 -0700
    220-We do not authorize the use of this system to transport unsolicited,
    220 and/or bulk e-mail.
    250-box556.bluehost.com Hello localhost.localdomain [127.0.0.1]
    250-SIZE 52428800
    250-8BITMIME
    250-PIPELINING
    250-AUTH PLAIN LOGIN
    250-STARTTLS
    250 HELP
    250-box556.bluehost.com Hello localhost [127.0.0.1]
    250-SIZE 52428800
    250-8BITMIME
    250-PIPELINING
    250-AUTH PLAIN LOGIN
    250-STARTTLS
    250 HELP
    250 OK
    550 No Such User Here
    [Sat Jan 19 17:15:01 2013] [error] [client 66.147.242.156] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.
    [Sat Jan 19 17:15:01 2013] [error] [client 66.147.242.156] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.
    [Sat Jan 19 17:15:02 2013] [error] [client 66.147.242.156] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.
    [Sat Jan 19 17:15:14 2013] [error] [client 38.111.147.84] Failed loading /usr/lib64/php/zend/ZendOptimizer-5.2.so: /usr/lib64/php/zend/ZendOptimizer-5.2.so: undefined symbol: zend_throw_exception_internal
    220-box556.bluehost.com ESMTP Exim 4.80 #2 Sat, 19 Jan 2013 17:15:16 -0700
    220-We do not authorize the use of this system to transport unsolicited,
    220 and/or bulk e-mail.
    250-box556.bluehost.com Hello localhost.localdomain [127.0.0.1]
    250-SIZE 52428800
    250-8BITMIME
    250-PIPELINING
    250-AUTH PLAIN LOGIN
    250-STARTTLS
    250 HELP
    250-box556.bluehost.com Hello localhost [127.0.0.1]
    250-SIZE 52428800
    250-8BITMIME
    250-PIPELINING
    250-AUTH PLAIN LOGIN
    250-STARTTLS
    250 HELP
    250 OK
    550 No Such User Here
    [Sat Jan 19 17:15:26 2013] [error] [client 65.55.52.119] File does not exist: /usr/local/apache/htdocs/robots.txt
    Use of uninitialized value $1 in concatenation (.) or string at /usr/local/cpanel/cgi-sys/fourohfour.cgi line 31.
    [Sat Jan 19 17:15:41 2013] [error] [client 199.21.99.94] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.
    [Sat Jan 19 17:15:41 2013] [error] [client 199.21.99.94] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.
    [Sat Jan 19 17:15:44 2013] [error] [client 38.111.147.84] Failed loading /usr/lib64/php/zend/ZendOptimizer-5.2.so: /usr/lib64/php/zend/ZendOptimizer-5.2.so: undefined symbol: zend_throw_exception_internal
    [Sat Jan 19 17:15:48 2013] [notice] cannot use a full URL in a 401 ErrorDocument directive --- ignoring!
    [Sat Jan 19 17:16:02 2013] [error] [client 131.253.27.99] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.
    [Sat Jan 19 17:16:02 2013] [error] [client 131.253.27.99] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.
    [Sat Jan 19 17:16:12 2013] [error] [client 180.76.5.50] Failed loading /usr/lib64/php/zend/ZendOptimizer-5.2.so: /usr/lib64/php/zend/ZendOptimizer-5.2.so: undefined symbol: zend_throw_exception_internal
    [Sat Jan 19 17:16:14 2013] [error] [client 38.111.147.84] Failed loading /usr/lib64/php/zend/ZendOptimizer-5.2.so: /usr/lib64/php/zend/ZendOptimizer-5.2.so: undefined symbol: zend_throw_exception_internal
    [Sat Jan 19 17:16:17 2013] [error] [client 180.76.5.89] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.
    [Sat Jan 19 17:16:17 2013] [error] [client 180.76.5.89] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.

    SUEXEC error_log:

    PHP error_log:

    /home1/laudanum/public_html/entropianetwork/wp-admin/network/error_log:
    [19-Jan-2013 15:06:00] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:06:00] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:06:00] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:06:00] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:19:22] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:19:22] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:19:22] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:19:22] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:19:24] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:19:24] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:19:24] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:19:24] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:19:42] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:19:42] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:19:42] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:19:42] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:43:06] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:43:06] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:43:08] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:43:08] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:43:18] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:43:18] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:43:44] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:43:44] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:44:08] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:44:09] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:44:10] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:44:10] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:44:14] PHP Notice: Trying to get property of non-object
    [19-Jan-2013 15:44:14] PHP Notice: Trying to get property of non-object

    /home1/laudanum/public_html/entropianetwork/wp-admin/error_log:
    repeat_freq,
    repeat_end,
    category_id
    FROM wp_11_aec_event
    WHERE (
    (start >= '2011-11-28' AND start < '2012-01-02')
    OR (end >= '2011-11-28' AND end < '2012-01-02')
    OR (start <= '2011-11-28' AND end >= '2012-01-02')
    OR (start < '2012-01-02' AND (repeat_freq > 0 AND repeat_end >= '2011-11-28'))
    )
    ORDER BY start; made by do_action('wp_ajax_get_events'), call_user_func_array, ajax_event_calendar->render_calendar_events, ajax_event_calendar->db_query_events
    [19-Jan-2013 10:06:28] WordPress database error Table 'laudanum_wrd5.wp_11_aec_event' doesn't exist for query SELECT
    id,
    user_id,
    title,
    start,
    end,
    allDay,
    repeat_int,
    repeat_freq,
    repeat_end,
    category_id
    FROM wp_11_aec_event
    WHERE (
    (start >= '2011-10-31' AND start < '2011-12-05')
    OR (end >= '2011-10-31' AND end < '2011-12-05')
    OR (start <= '2011-10-31' AND end >= '2011-12-05')
    OR (start < '2011-12-05' AND (repeat_freq > 0 AND repeat_end >= '2011-10-31'))
    )
    ORDER BY start; made by do_action('wp_ajax_get_events'), call_user_func_array, ajax_event_calendar->render_calendar_events, ajax_event_calendar->db_query_events

    /home1/laudanum/public_html/entropianetwork/error_log:
    join_date = 1358399573,
    unsubscribe_code = '573105914a2a6df'
    made by validate_user_signup, wpmu_signup_user, wpmu_signup_user_notification, apply_filters('wpmu_signup_user_notification'), call_user_func_array, activate_on_user_signup, wpmu_activate_signup, wpmu_create_user, wp_create_user, wp_insert_user, do_action('user_register'), call_user_func_array, Email_Newsletter->user_create
    [18-Jan-2013 17:59:31] PHP Warning: array_merge() [function.array-merge]: Argument #2 is not an array
    [19-Jan-2013 16:42:40] PHP Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home1/laudanum/public_html/entropianetwork/wp-content/themes/entropianetwork_dark/header.php:2)
    [19-Jan-2013 16:42:57] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ') ORDER BY ad_id DESC' at line 1 for query SELECT * FROM wp_11_awpcp_ads WHERE ad_id IN () ORDER BY ad_id DESC made by do_action_ref_array, call_user_func_array, doadexpirations, AWPCP_Ad::find
    [19-Jan-2013 17:45:16] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ') ORDER BY ad_id DESC' at line 1 for query SELECT * FROM wp_11_awpcp_ads WHERE ad_id IN () ORDER BY ad_id DESC made by do_action_ref_array, call_user_func_array, doadexpirations, AWPCP_Ad::find
    [19-Jan-2013 19:47:39] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ') ORDER BY ad_id DESC' at line 1 for query SELECT * FROM wp_11_awpcp_ads WHERE ad_id IN () ORDER BY ad_id DESC made by do_action_ref_array, call_user_func_array, doadexpirations, AWPCP_Ad::find
    [19-Jan-2013 19:56:00] PHP Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home1/laudanum/public_html/entropianetwork/wp-content/themes/entropianetwork_dark/header.php:2)
    [19-Jan-2013 19:56:07] PHP Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home1/laudanum/public_html/entropianetwork/wp-content/themes/entropianetwork_dark/header.php:2)
    [19-Jan-2013 19:58:49] PHP Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home1/laudanum/public_html/entropianetwork/wp-content/themes/entropianetwork_dark/header.php:2)
    [19-Jan-2013 20:24:05] PHP Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home1/laudanum/public_html/entropianetwork/wp-content/themes/entropianetwork_dark/header.php:2)
    [19-Jan-2013 20:26:45] PHP Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home1/laudanum/public_html/entropianetwork/wp-content/themes/entropianetwork_dark/header.php:2)
    [19-Jan-2013 20:29:31] PHP Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home1/laudanum/public_html/entropianetwork/wp-content/themes/entropianetwork_dark/header.php:2)
    [19-Jan-2013 20:33:30] PHP Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home1/laudanum/public_html/entropianetwork/wp-content/themes/entropianetwork_dark/header.php:2)
    [19-Jan-2013 20:42:09] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ') ORDER BY ad_id DESC' at line 1 for query SELECT * FROM wp_11_awpcp_ads WHERE ad_id IN () ORDER BY ad_id DESC made by do_action_ref_array, call_user_func_array, doadexpirations, AWPCP_Ad::find
    [19-Jan-2013 21:12:40] PHP Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home1/laudanum/public_html/entropianetwork/wp-content/themes/twentyeleven/header.php:13)
    [19-Jan-2013 21:51:52] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ') ORDER BY ad_id DESC' at line 1 for query SELECT * FROM wp_11_awpcp_ads WHERE ad_id IN () ORDER BY ad_id DESC made by do_action_ref_array, call_user_func_array, doadexpirations, AWPCP_Ad::find
    [19-Jan-2013 21:55:38] PHP Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home1/laudanum/public_html/entropianetwork/wp-content/themes/twentyeleven/header.php:13)
    [19-Jan-2013 22:28:13] PHP Warning: session_start() [function.session-start]: Cannot send session cookie - headers already sent by (output started at /home1/laudanum/public_html/entropianetwork/wp-content/themes/twentyeleven/header.php:13)
    [19-Jan-2013 22:28:13] PHP Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home1/laudanum/public_html/entropianetwork/wp-content/themes/twentyeleven/header.php:13)
    [19-Jan-2013 22:46:02] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ') ORDER BY ad_id DESC' at line 1 for query SELECT * FROM wp_11_awpcp_ads WHERE ad_id IN () ORDER BY ad_id DESC made by do_action_ref_array, call_user_func_array, doadexpirations, AWPCP_Ad::find
    [19-Jan-2013 22:47:43] AYAH::scoreResult: Unable to score the result. Please check that your ayah_config.php file contains your correct publisher key and scoring key.
    [19-Jan-2013 23:15:14] PHP Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home1/laudanum/public_html/entropianetwork/wp-content/themes/twentyeleven/header.php:13)
    [19-Jan-2013 23:43:40] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ') ORDER BY ad_id DESC' at line 1 for query SELECT * FROM wp_11_awpcp_ads WHERE ad_id IN () ORDER BY ad_id DESC made by do_action_ref_array, call_user_func_array, doadexpirations, AWPCP_Ad::find
    [19-Jan-2013 23:56:12] AYAH::scoreResult: Unable to score the result. Please check that your ayah_config.php file contains your correct publisher key and scoring key.
    [20-Jan-2013 00:44:20] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ') ORDER BY ad_id DESC' at line 1 for query SELECT * FROM wp_11_awpcp_ads WHERE ad_id IN () ORDER BY ad_id DESC made by do_action_ref_array, call_user_func_array, doadexpirations, AWPCP_Ad::find
    [20-Jan-2013 00:55:33] PHP Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home1/laudanum/public_html/entropianetwork/wp-content/themes/twentyeleven/header.php:13)
    [20-Jan-2013 00:57:50] PHP Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home1/laudanum/public_html/entropianetwork/wp-content/themes/twentyeleven/header.php:13)
    [20-Jan-2013 00:57:54] PHP Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home1/laudanum/public_html/entropianetwork/wp-content/themes/twentyeleven/header.php:13)

  • Timothy Bowers

    Hey again.

    I'm considering going back to AKISMET, which I had been using for the last year successfully before trying to launch this multisite project on a level that could involve more than just my close associates.

    There is no 100% way to protect a site from spam, it's sad and frustrating.

    A combination of options can cut down on it though. Are You Human is a good alternative to CAPTCHA but my take on anything which makes genuines users work to join your site is that they can be a bad thing.

    I personally hate sites where you have to enter them for searching or for joining, especially when they're real obscure. I sometimes give up on joining those sites unless they offer some real benefit.

    I guess what I'm saying it try not to make your users jump through hoops, it can be off putting and frustrating for them.

    Askimatt and Anti Splog (some parts of) deal with spam behind the scenes, A member here the other day stated that both work well together for him. I forget the exact thread, sorry.

    I apologize for my tone, however I am rather frustrated with support I have already received. I have uninstalled plugins for the interim which I would have liked to have had running, but which I could not at the moment get support needed to actually bring them from "installed" to "operational." Conversations simply stopped.

    It's fine, we all get annoyed sometimes especially when it seems things are not going right.

    I see that you only have the thread, so I'll take a look when I'm done here.

    For your logs:

    Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary.

    [Sat Jan 19 17:15:44 2013] [error] [client 38.111.147.84] Failed loading /usr/lib64/php/zend/ZendOptimizer-5.2.so: /usr/lib64/php/zend/ZendOptimizer-5.2.so: undefined symbol: zend_throw_exception_internal

    You'll need to chat with your host about those ones.

    I'll checkout your other thread shortly.

    Take care.

  • Timothy Bowers

    I just realised I missed a couple of things there:

    ORDER BY start; made by do_action('wp_ajax_get_events'), call_user_func_array, ajax_event_calendar->render_calendar_events, ajax_event_calendar->db_query_events
    [19-Jan-2013 10:06:28] WordPress database error Table 'laudanum_wrd5.wp_11_aec_event' doesn't exist for query SELECT

    This error appears to relate to this plugin:

    http://wordpress.org/extend/plugins/ajax-event-calendar/installation/

    [19-Jan-2013 16:42:40] PHP Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home1/laudanum/public_html/entropianetwork/wp-content/themes/entropianetwork_dark/header.php:2)

    This is an issue with the theme entropianetwork_dark

    [19-Jan-2013 16:42:57] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ') ORDER BY ad_id DESC' at line 1 for query SELECT * FROM wp_11_awpcp_ads WHERE ad_id IN () ORDER BY ad_id DESC made by do_action_ref_array, call_user_func_array, doadexpirations, AWPCP_Ad::find

    This one appears to be "Another WordPress Classifieds Plugin - AWPCP_Ad:

    http://wordpress.org/extend/plugins/another-wordpress-classifieds-plugin/

    The errors all seem similar as I skimmed through. If you wish to give it another try an get 500 errors then check immediately what's logged. Ensure you're host is full error reporting if you see nothing.

    Take care.

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.