Unable to restore a managed backup

Restoring managed backup from the 12th of November leads to an error:
http://take.ms/2QCS3
WP_DEBUG doesn't create a log file at all.
Please create managed back up before restoring to backup from the 12th.

  • Panos
    • SLS

    Hi zspri ,

    Really sorry for missing this!

    Would you still like us to have a look on this? Usually this is due to server timing out.

    If importing a managed backup fails, I would suggest to exclude plugins or/and uploads folders from backup. Then create new local backups with excluded folders. After restoring the managed backup ( which should be lighter for server to handle ) you can import the local backup separately.

    I have noticed that admin and ftp credentials are not working anymore. In case you would still like us to have a look you could re-send that info again privately through our contact form: https://premium.wpmudev.org/contact/#i-have-a-different-question

    Send in:Subject: "Attn: Panos Lyrakis"

    - Admin login:
    Admin username
    Admin password
    Login url

    - FTP credentials
    host
    username
    password
    (and port if required)

    - link back to this thread for reference

    Apologies once again for missing this!

    Kind regards!

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