Unable to set user and password for more wpmu plug-in

I have a client who has a delvelopr who uses wpmu on their site.

The person is no longer working with them and their user name and password for wpmu main plug-in no longer work.

When I enter mine to rekey the install and work on the site it gives me a login error and the following.

Still showing the old user name.... How do I clear that out?!!

Love & Light GLP

  • Adam Czajczyk
    • Support Gorilla

    Hello Glen,

    I hope you're well today and thank you for your question!

    The WPMU DEV Dashboard plugin has been used on that site already before, is that right? I suppose the site may still be registered in our system and assigned to other account. You will wan't to get in touch with our account team and explain the situation giving as many details as possible and I'm sure they'll be able to help you there, re-assigning the site.

    Please use our contact form here: https://premium.wpmudev.org/contact/
    Select I have a different question and post your message.

    They will help you there.

    Best regards,

  • Adam Czajczyk
    • Support Gorilla

    Hello Glenn!

    I assume you're referring to a captcha protecting our contact form, is that right? I must say I wasn't even quite aware that it is there in a first place. That's probably because I rarely use the form to get in touch with my colleagues from the Company :slight_smile:

    But jokes apart :slight_smile: Thank you for letting me know about it. I'll give it some tries and make our admins aware of the issue!

    Have a nice day,

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