Unable to upgrade with Prosites

When attempting to upgradea level, the user is taken to a 404 page. Unable to process upgrade on a subsite.

  • Adam Czajczyk
    • Support Gorilla

    Hi chairleg

    I hope you're well today!

    I checked your site and I can see the issue there. I tried to "pinpoint" the culprit but I must admit I don't see a reason for that either. The weird thing is that it actually does redirect to the Pro Sites checkout but to some post revision (so some older version of the page) which doesn't exist. This is quite unexpected.

    I'll need a helping hand of our developers in this case so I've asked them to investigate it. Please keep an eye on this ticket and we'll update you here as soon as we get to know more.

    Kind regards,
    Adam

  • Predrag Dubajic
    • Support

    Hi Marc,

    It looks like the issue was with the page not being properly created so I had to remove the old one and recreate it again.
    Please check it out and confirm if it works for you now as well.

    P.S. In order to do this I had to create new super-admin account via FTP so if you confirm that the issue is resolved you can delete that account.

    Best regards,
    Predrag

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