Units and downloads in CoursePress require page refresh to display

Hi,

The plugin does not load properly on first page load. I have 12 units added with videos and PDF downloads. On first page load the embedded video loads well with player controls but the PDF downloads are just line items, not links. On page refresh, the download links activate but the player controls are displayed as a black strip. Even then after they hover over the are where the video should be, otherwise it's just blank.

There seems to be a bug or something that I really need rectified asap. The user wouldn't know to refresh page and this seems counter intuitive.

There are also too many steps for users to register on the course. Can the user just buy the course and be given user credentials in the email they get sent? I'd like to make sure that as soon as they have purchased, they don't need to enrol themselves or I shouldn't have to add them manually as students. They need to have access immediately upon payment and just by logging in. Can this be achieved?

Thanks

  • Jude

    Hey @Hash , welcome to the community !

    The plugin does not load properly on first page load. I have 12 units added with videos and PDF downloads. On first page load the embedded video loads well with player controls but the PDF downloads are just line items, not links. On page refresh, the download links activate but the player controls are displayed as a black strip. Even then after they hover over the are where the video should be, otherwise it's just blank.

    This sounds like a conflict of some sort, likely the theme. Can you try a plugin conflict test as detailed here ? Please use a default theme when doing this

    http://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    There are also too many steps for users to register on the course. Can the user just buy the course and be given user credentials in the email they get sent? I'd like to make sure that as soon as they have purchased, they don't need to enrol themselves or I shouldn't have to add them manually as students. They need to have access immediately upon payment and just by logging in. Can this be achieved?

    Also the signup process is quite simple, almost what you described. We'd want to fix the first issue before investigating this one.

    Cheers
    Jude

  • Hash

    Hi Jude,

    Ok I used the default CP theme and the problems disappear. This is a shame as the theme would have been great to use. So I'm going to now have to customise the CP theme. There aren't any customisation options in the WP customise section apart from widgets. I can't even add my own logo.

    Be great to get a best practice on how to customise the theme, can I create a child of it and start that way? I need to be able to customise everything. What framework if any does CP theme use?

    Once I can do this, how can I streamline the signup process then?

    Thanks

  • Nastia

    Hello Hash

    My apologies for late reply!

    Changing the logo of the CoursePress theme is not possible with the WordPress customizer.

    Would you please follow the instructions that are provided from my coalegue Adam Czajczyk ?

    Please check this thread:
    https://premium.wpmudev.org/forums/topic/i-have-the-coursepress-theme-installed-how-can-i-change#post-1082315

    Use the following CSS code to show the logo:

    .site-branding a {
    	display:block;
    	width:Xpx;
    	height:Ypx;
    	background:url('IMAGE_URL') center center no-repeat;
    	color:transparent!important;
    	overflow:hidden;
    }

    Replace IMAGE_URL with your logo image url address and make sure that you fill correct demension width/heght (Replace the X and Y values).

    Use the Simple Custom CSS plugin and insert the above code into it's CSS editor.

    I hope this helps!

    Cheers,
    Nastia