UP FRONT CONTROL PANEL

hI i have had this MASSIVE problem with my site now for over 1 month coming up for NEARLY two MONTHS I UNDERSTAND IT HA BEEN A CHRISTMAS BREAK AS KNOW THE INTERNET NEVER SLEEPS SAME AS CUSTOMERS.In saying that I have had two minths of sleep lees nightsI happy to pay EVERY MONTHS BUT ITS STARTING TO SAY FOR WHAT PLEAS CAN YOU BRING THIS TO WHO IT DIOES CONCERNED AS GETTING HAND BALLED.ON WHITHOUT ANY SOULTION . AS YOU CAN SEE IT'S NOT FROM LACK OF CONTACT MY END PLEASE ADDRESS THIS ISSUE. I HEAR LOTS OF TALK BUT NO ACTION