[Update Services] Help with WPMUDEV

swg921 <swg921@gmail.com>
10:53 (5 hours ago)
to Automattic
I have paid for Jetpack but not pleased with it and have changed to
WPMU DEV instead and much more find it acceptable and helpful.
I would like you to turn off Jetpack's advanced-cache.php file in wp-content directory. as it is conflicting with WPMU.
Many thanks
Sarah
REPLY FROM AUTOMATTIC FOLLOWS
Tiffany M (Automattic)

Apr 8, 01:29 UTC

Hi there Sarah,

Thanks for reaching out. I will be happy to answer your question.

Is this with regards to your site, kk3aq.wordpress.com, which you have hosted here on the Business plan with us at WordPress.com?

If so, please know that the Jetpack plugin is required for all sites hosted by WordPress.com and your site will not function properly without it.

Can you tell me a bit more about what difference you have found between WPMU Dev and Jetpack? Or what in the Jetpack settings you were not please with?

We may be able to help with adjusting your Jetpack settings if there are specific settings that are interfering with your other plugins; however, if you want to remove Jetpack altogether you would be better served by a self hosted site (with a different hosting provider) using the WordPress.org software.

Cheers,

Tiffany
WordPress.com
Happiness Engineer

  • Jaxom
    • Dragon Rider

    Hi Barry

    The problem is your website is hosted on WordPress.com and is therefore on a MultiSite and you are limited by what they will allow you to do.
    You are not using a domain name on a private hosted solution.
    You would need to buy a domain and move to a website host in order to have more control.

    Jaxom

  • Adam Czajczyk
    • Support Gorilla

    Hello Barry

    I hope you're well today and thank you for your question!

    The wordpress.com service is something different than the "self-hosted" WordPress (see "wordpress.org" site). The Business plan is also a bit different than their other plans as it also allows you to install third-party themes and plugins but it's still not a fully separate, fully manageable by you.

    As for the advanced-cache.php. It will be conflicting with Hummingbird plugin, with its Page Caching feature to be specific. So, the only two ways to go here are either to explain to them that it's breaking Hummingbird's cache and hope that they will be able to remove it (and it wouldn't break Jetpack which they do require) or do not use Page Cache feature in Hummingbird.

    Other way to go is to actually setup a fully self-hosted site where you can manage everything on your own:

    https://premium.wpmudev.org/blog/wordpress-com-and-wordpress-org/

    Kind regards,
    Adam

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