Updates won't complete

Most of our websites won't complete updates. They either say there's an unexpected response from the site or that they have the current version of plug ins.

  • Nithin
    • Support Wizard

    Hi cory1mill,

    Do you notice the issue with any random plugins? or is it specific to WPMU DEV plugins? Could you please enable debug mode, and check whether it gives any clue regarding the error?

    To enable debug mode, open your wp-config.php file located in your root directory, and look for define(‘WP_DEBUG’, false);. Change it to:

    define('WP_DEBUG', true);

    In order to enable the error logging to a file on the server you need to add:

    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );
    define( 'SCRIPT_DEBUG', true );

    After making the above changes, please try update the plugin. If update fails, the related errors will be saved to a debug.log log file inside the /wp-content/ directory.

    Please attach these in your next reply in txt format file, so that we could give a closer look. You can find more details about debugging here.

    Please let us know how that goes, have a nice weekend ahead.

    Kind Regards,


  • Nithin
    • Support Wizard

    Hi cory1mill,

    [22-Jun-2019 20:35:55 UTC] WPMU DEV Upgrader error: UPG.09 – Download failed. Not Found.

    Sorry for the delay in getting back to you. Thanks for sharing the logs, the above error states either the theme or one of the plugins is causing a conflict causing the plugins to not update.

    Could you please deactivate all the plugins except WPMU DEV Dashboard plugin, and then check whether you could update the plugins?

    If you still notice the same issue, then please switch the theme to a default WordPress theme like TwentyNinteen, and then check whether the update works?

    If the update works once the plugins are disabled, then it has to do with one of the deactivated plugins. I'm afraid, the only way to rule out such conflicts would be to activate the plugins one-by-one, and check whether the update works upon each plugin activation to rule out the conflict.

    That is what is in the file when i looked through it… mean anything to you? Sorry this is for http://www.cutloosemidwestcity.com

    I suppose the text you notice like the following one, right?

    Those are shortcodes, and such texts appear when WP Bakery plugin is deactivated, those texts would generate content once you activate WP Bakery plugin back.

    Please do let us know how the test goes so that we could give a closer look if needed.

    Kind Regards,


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