New to the community? Start here

emilio_gagliardi
The Crimson Coder
93 pts: Hero points 520 pts: Rep. points LEVEL 6

updating wordpress plugins causes "server 500" error

Hi gurus, I just tried updating WordPress & plugins on my test site and it generated a Server 500 error. Not sure how to proceed.

Thu, 10 Jan 2019 20:18:36

Ash
- Code Norris
- 3,837 pts: Hero points 38,666 pts: Rep. points LEVEL 30
Hello emilio_gagliardi

That means there is a plugin which is generating an error. We need to see the error.

Would you please enable debug mode and check if there is any error? To enable debug mode please go to wp-config.php and change
```
define( 'WP_DEBUG', false );
```
to
```
define( 'WP_DEBUG', true );

define( 'WP_DEBUG_DISPLAY', false );

define( 'WP_DEBUG_LOG', true );
```
Now refresh the page to regenerate that 500 error. That will create a file called debug.log inside wp-content folder. Open that file, check the very bottom and you will see the latest errors. Please send me those.

Have a nice day!

Cheers,

Ash
emilio_gagliardi
- The Crimson Coder
- 93 pts: Hero points 520 pts: Rep. points LEVEL 6
Thank you for replying.

I figured out how to access the files. It would be helpful for new users to make that workflow more obvious when you log into your hosting account.

Accessing files is obviously important and I spent a bunch of time clicking around the UI looking for the ‘File Manager’. Just have a few first-time login messages or a guided onboarding sequence and make it clear that we need to create an SFTP user because there is no built-in file management functionality, so we are required to use our favourite FTP application to access the files.

Just my 0.02
Kris
- Support
- 1,132 pts: Hero points 5,251 pts: Rep. points LEVEL 23
Hi emilio_gagliardi

Thank you for suggestions, I will pass them to our UI team.

Af for main issue, does debug.log generate on your server, if so can you share it on google drive or dropbox?

Kind Regards,

Kris

Sales Question?