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Upfront edit menu does not appear; error message instead

I've installed Upfront and the Fixer plug in. I get an error message when I click Upfront in the tool bar that has my url and says Please, hold on for just a little bit more with an OK button.

The edit menu does not appear for me to make changes.

Jude
- DEV MAN
- 1,218 pts: Hero points 11,004 pts: Rep. points LEVEL 28
Hey there

The edit menu does not appear for me to make changes.

Can you flush cache and try again. Also please let me know if you're getting errors on the console. This happened in a couple of other tickets but flushing the cache seems to have fixed the issue

Cheers
Jude
ElleEm
- WPMU DEV Initiate
- 0 pts: Hero points 10 pts: Rep. points LEVEL 1
I flushed the cache and it didn't resolve the issue. I also deactivated the WPMU Dev Dashboard plugin and reinstalled it. I tried to disable the theme and reinstall it and it said it was already installed so I could not reinstall.

I am also not able to allow support access but I don't understand why.

I am REALLY new to doing all of this by myself and I appreciate your patience.
ElleEm
- WPMU DEV Initiate
- 0 pts: Hero points 10 pts: Rep. points LEVEL 1
I was just allowed to enable support access. Yay! So it's available if necessary.
Jude
- DEV MAN
- 1,218 pts: Hero points 11,004 pts: Rep. points LEVEL 28
Hey @ElleEm

Can you delete the theme folder and reinstall it ? If that does not work

Can you please send in

Subject: "Attn: Jude Rosario"
- WordPress super admin/ admin username + password
- FTP credentials (host/username/password)
- cPanel details
- phpMyAdmin details ( To check database )
- MySQL details ( IF you dont have phpmyadmin)

-link back to this thread for reference

Select "I have a different question" for your topic - this and the subject line ensure that it gets assigned to me :slight_smile:

https://premium.wpmudev.org/contact/

Cheers
Jude
Jude
- DEV MAN
- 1,218 pts: Hero points 11,004 pts: Rep. points LEVEL 28
Hi again @ElleEm

Thanks for sending me the details promptly. After a detailed inspection, I've realized the problem is with SiteGround ( Your WebHost ). I tried upfront fixer on the site and have now switched back to Holder.

Here is how to fix it:

Add this code in the .htaccess file
```
<IfModule mod_security.c>
SecFilterRemove 00318
</IfModule>
```
You will find the .htaccess file in the root directory of your WordPress install as descried on the following pages. You will find it in the same place where you will find the WordPress directories like wp-content, wp-admin etc. You have to make the file visible if it's hidden to see it and edit it to add the above code at the very top of the file.

http://www.shoutmeloud.com/how-to-edit-your-wordpress-htaccess-file.html
http://www.inmotionhosting.com/support/website/htaccess/where-is-my-htaccess-file
http://forwpblogger.com/tutorial/find-and-edit-htaccess-file-in-wordpress/

Alternatively you can get in touch with SiteGround and tell them about this issue and ask them to turn off mod_security for this folder. They should know what to do, they've recently handled a couple of issues very similar to this ticket

Also please take a backup if you decide to do it yourself.

Cheers
Jude
Luigi
- Design Lord, Child of Thor
- 82 pts: Hero points 64 pts: Rep. points LEVEL 3
Thanks Jude,

that solved the problem I had with my site hosted on Siteground!
Cheers,
Luigi