Upfront isn't

Hi,

Upfront isn't loading passed 35%. I tried updating everything and disabling all the plugins to see if there are any causing conflict with upfront.

I granted access to the site for support.

Thanks

  • Luís
    • Support

    Hi Alex ,

    Hope you're doing well today!

    Firstly, thanks for your patience here!

    The SLS team commented out the healcode script and it seems to resolve the issues. It looks like healcode pulls in libraries that cause conflicts with Upfront.

    You might try another method of using healcode or place the healcode page on an HTML page on your server and use an iframe in a "code" element to avoid conflicts with Upfront.

    Please let us know if Upfront loads fine for you now and if you need further assistance.

    Cheers, Luís

  • Alex
    • Flash Drive

    Ok, that's a shame that heal code is causing problems. And yes, uprfront loads fine now. My other website, northbayballroom.ca has the same problem, is it possible for you guys to remove heal code like you did with joany.ca?

  • Luís
    • Support

    Hi Alex ,

    Hope you're doing well today and thanks for your patience here.

    Can you please send us the WordPress admin and FTP credentials of "northbayballroom.ca" so we can give a look?

    <a href="https://premium.wpmudev.org/contact/#i-have-a-different-
    question">https://premium.wpmudev.org/contact/#i-have-a-different-question

    Send in:
    Subject: "Attn: Luis Lopes"
    - WordPress admin username
    - WordPress admin password
    - Login url
    - FTP credentials (host/username/password)
    - Link back to this thread for reference
    - Any other relevant urls/information

    Cheers, Luís

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