Upgrades not being reflected, but transaction shows up

In testing prosites on my site, I created a test user... then I made a purchase... then I upgraded it to another package. But everything still indicates that I have my basic rather than premium package. I have confirmed in Stripe that the transaction was accepted... so why is the plugin not updating the package status? Any ideas? (See user "Tom Tom" with sites "Tom Tom Test 1" and "Tom Tom Test 2") @PC has my site, access, and contact info.

That was yesterday. I created the user, made another upgrade in the same day. I thought possibly it would take some time to reflect. But it's a day later now and it still says the user is a basic member when it should be an elite member. Mind you, this is all the while the test user's transaction for the upgrade to elite was accepted.

Can anyone help please?

Thanks.