uptime monitoring not working

Hi Support Team

I have a problem with activating the Uptime Monitoring. My site runs via https. All site URLs are updated in the database. I checked this twice. If I try to activate Uptime Monitoring I get an unknown error.

Thank you for your help to resolve this.
Andrea

  • Sajid
    • DEV MAN’s Sidekick

    Hi Andrea,
    Hope you are doing good today :slight_smile:

    If you are sure that the URL is correct that you have registered with us then logout of WPMU DEV Dashboard plugin, login again and then check again.

    If its still not working then, could you please tell us what exact error you are getting while activating the uptime monitoring ?

    Also, enable support staff access so I can take a closer look. To grant access go to WPMU DEV -> Support -> Support Access -> Grant Access or see this manual.

    Take care and have a nice day :slight_smile:

    Best Regards,
    Sajid

  • Andrea
    • WPMU DEV Initiate

    Hi Sajid,

    Thank you for your help. I followed the steps you mentioned. Unfortunately it is still not working. The message is an 'unknown error'. Nothing else. :slight_frown: (Please see my screenshot)

    Thank you for your help
    Andrea

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