I have yet another random problem with MP- only obvious because a customer contacted me. This is a live site and I need it to just work. Please help me.
This time it will not complete checkout. I disabled some plugins I had recently activated or configured- killing Smush did seem to help with one of the dropdown box issues.
Payments will not complete though and they fail at the final stage of checkout on handover to PayPal.
I would say over the last month I have a had a distinct drop in sales despite healthy traffic coming in from promotion on social media. This promotion is live now and it is very distressing that it's not leading to conversions. A parallel site I work on (running woocommerce) has seen a good spike in sales this week on the same promotion.
I worry, rightly or wrongly, that this is down to MP because that plugin throws so many spanners so often. I am a tiny little business and small problems like this can be a disaster.
Can I ask two things please? First, can you help me get checkout working asap please?
Second, can I get some more intensive support to overhaul the site and perhaps optimise things a bit? What are my options with WPMU here?
I'm sorry to lay all this on the support team here but I don't have many options other than asking for help whilst I slowly try to work out what has happened.
Support access is enabled.