URGENT - password resets are not working

1) When we go to the site and request a password reset by clicking on "forgot password" we get the following link :
http://familylawreformusa.com/protected-content/?redirect_to=http%3A%2F%2Ffamilylawreformusa.com%2Fcategory%2Fblog%2F#lostpassword

2) We type in the email address and an email gets sent to the user but the when the user clicks on the link, a BLANK page appears and the user can not reset the pw.

Why is this happening?