URGENT - Website Down - Error establishing database connection

Hi All!

I was experiencing the following problem that I submitted a ticket for: https://premium.wpmudev.org/forums/topic/urgent-getting-random-404-error#post-1165913 and now I can't access the site! It's done and showing "error establishing a database connection". What should I do?! I am freaking out!

Please help me ASAP :slight_frown:

  • Dimitris
    • Support Star

    Hey there Anas,

    this is a pretty generic message identifying that's something wrong either with the database itself or the database connection which is set through the wp-config.php file.

    You can have a quick read on this blog post on "How to Fix “Error Establishing Database Connection” for WordPress"
    https://premium.wpmudev.org/blog/fix-error-establishing-database-connection/

    As I know from the other thread that you don't have full access but just a FTP user for the theme folder, neither a server panel access like a cPanel account, it is necessary to contact the administrator of this installation and let him know about it.

    On a final note, is there anything made by you before getting the aforementioned error message?
    Please advise!

    Warm regards,
    Dimitris

  • Anas
    • Flash Drive

    Hi Dimitris!

    Thanks for your response! Will the administrator is closed for the weekend :slight_frown: I am gonna have to wait till Monday. It no longer shows database error, it stopped working all together.

    Nothing I can do till I get access? Sorry to bother!

    Best,
    A

  • Dimitris
    • Support Star

    Hey Anas,

    no bother at all! Unfortunately, without server access there isn't much that we can do... :thinking:

    If you were able to access the admin pages you may wanted to try to deactivate any plugins and see how that goes, just in case this is plugin/theme conflict.
    Here you can find a nice flow chart covering this test https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    But as far as I understand, you don't have access at all, is that right?
    Could you please share with me the URL of this site? I can mark this thread as "internal" if you don't want to share it publicly, just let me know on your next reply.

    Kind regards,
    Dimitris

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.