URGENT - Website Down - Error establishing database connection

Hi All!

I was experiencing the following problem that I submitted a ticket for: https://premium.wpmudev.org/forums/topic/urgent-getting-random-404-error#post-1165913 and now I can't access the site! It's done and showing "error establishing a database connection". What should I do?! I am freaking out!

Please help me ASAP :slight_frown:

  • Dimitris
    • Support Star

    Hey there Anas,

    this is a pretty generic message identifying that's something wrong either with the database itself or the database connection which is set through the wp-config.php file.

    You can have a quick read on this blog post on "How to Fix “Error Establishing Database Connection” for WordPress"

    As I know from the other thread that you don't have full access but just a FTP user for the theme folder, neither a server panel access like a cPanel account, it is necessary to contact the administrator of this installation and let him know about it.

    On a final note, is there anything made by you before getting the aforementioned error message?
    Please advise!

    Warm regards,

  • Anas
    • Flash Drive

    Hi Dimitris!

    Thanks for your response! Will the administrator is closed for the weekend :slight_frown: I am gonna have to wait till Monday. It no longer shows database error, it stopped working all together.

    Nothing I can do till I get access? Sorry to bother!


  • Dimitris
    • Support Star

    Hey Anas,

    no bother at all! Unfortunately, without server access there isn't much that we can do... :thinking:

    If you were able to access the admin pages you may wanted to try to deactivate any plugins and see how that goes, just in case this is plugin/theme conflict.
    Here you can find a nice flow chart covering this test https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    But as far as I understand, you don't have access at all, is that right?
    Could you please share with me the URL of this site? I can mark this thread as "internal" if you don't want to share it publicly, just let me know on your next reply.

    Kind regards,

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