URGENT! Won't let me move users from one level to another

I urgently need to move users from level "Week 1" to level "Week 2".

For some reason it says updated and that they have been moved but then when I check they are still on week 1. We need to move them to week 2 so they have access to the week 2 content available in the menu item. But it's not working for some reason. I have also tried to give all "Week 1" members access to the "Week 2" menu item and this also isn't working.

Another thing, under "View site As" it's not showing "membership admin" anymore which seems as if my admin permissions have been removed. But when I check, I still have all permissions.

Please help?