Use chat as live support - many-to-one

Hello,

I would like to know if there is a possibility to use chat as a live support app on a site: basically the visitors can not talk together, they can only talk to the admin.

If it is not possible do you provide any alternative solution? Some already exist, paid limited, most of them integrated with GMail which can be a problem in some country (China to name one...).

Best regards

  • Alexander

    Hi @crystalasia,

    Sure this is possible. We actually use a version of our own chat plugin to do our liv chats here on WPMU DEV.

    Basically all that needs to happen is the admin must open the chat when they come online, and close the chat when they're finished. The chat box will remain in the page, but nobody will be able to actively chat there unless the admin (chat moderator) is around.

    Thanks for being a WPMU DEV member. Let us know if we can be of any further assistance.
    Best regards,

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