User getting error with manual payments, and can't upgrade

Hi..

Some of our users have received a free manual extension of their Pro subscription. But when their manual subscription ends, they get this error "Your site is currently using manual payments and will not automatically renew. Please upgrade your site or contact us with your renewal request." and can't upgrade again. It will just keep showing the same message.

Is there any way to fix this? Right now it is happening to the blog ID 1097 - you have support access if you want to check it out.

Thanks.