User Sync Errors - Roles Not Syncing & internal multisite not syning

Hi,

I'm have 2 issues with the user sync plugin.

1. First I set up a master site and synced the users to a subsite in a wp multiuser setup. The users were transferred successfully but the roles from the master site d0 not sync. This was just to import the old users to my new multisite. They are all subscribers but I need the role functionality for issue #2

2. In my new multisite I setup one subsite as the master and an additional one to sync to that master. The 50 users of the master site were not synced but a couple test users of the main multisite install synced into the "slave" subsite.

In both the above cases I received a Sync Error when activation the "slave" site.

Here's what I'm looking for. I have one subsite that is running civicrm that creates users and adjusts their custom roles based on membership data entered into civicrm. A second subsite is a library of course materials that are accessible at different levels based on the roles.

Notes:
1. Custom roles are not setup at this point, i'm just trying to debug this with generic subscriber roles
2. I'm running the setup like this as civicrm is complex and runs into problems with themes/plugins. The civicrm subsite is as vanilla as possible.
3. I want it setup as a multisite so that cookies are maintain across the subsites.

I'm imagining you will need to take a look at my admin panels :slight_smile:

  • Tyler Postle

    Hi there Tobias,

    User sync is not compatible with multisite. We list the compatibilities on each project page as seen in my screenshot. The three options are: WordPress, Multisite, and BuddyPress.

    User sync imports and syncs the users between databases; however, since multisite stores all users in 1 database, it isn't necessary.

    A plugin you might find more helpful for your needs here is this one: https://wordpress.org/plugins/multisite-user-management/

    I see that User sync is the only plugin you got from us. I would be more than happy to switch your subscription to another one :slight_smile: Are there any others you are interested in? You can view them all here: https://premium.wpmudev.org/projects/category/plugins/

    I checked your site and perhaps fundraising might interest you? https://premium.wpmudev.org/project/fundraising/

    Another plugin you could check out is Protected Content: https://premium.wpmudev.org/project/protected-content/

    Perfect if you have any page content you want to stay hidden to visitors or certain users.

    Look forward to hearing back!

    All the best,
    Tyler

  • Tobias

    Hi Tyler,

    Thanks for your clarification, is wasn't clear to me that you list WP multisite separate than WP compatibility. Unfortunately, from my understanding, multisite-user-management plugin does not auto update roles after initial user creation.

    I also tested out user sync with 2 single installs of WP and found that auto role updating did not take place on the subsite. Only if I manually synced from the master site plugin page did the updated roles get transferred to the subsite.

    I appreciate your offer to switch my subscription to another plugin however I am not in need of any additional plugins now. If it would would be possible to cancel my subscription and refund my money that would be great.

    Thanks,
    Tobias

  • Tyler Postle

    Hey there Tobias,

    Hope you're doing well today and apologies for my delay getting back to you here.

    I also tested out user sync with 2 single installs of WP and found that auto role updating did not take place on the subsite. Only if I manually synced from the master site plugin page did the updated roles get transferred to the subsite.

    It should be automatically updating the user role if you change the user role on the master site. It isn't a two way sync, only master site to sub sites. We can definitely check that out on your site if it's still not syncing the user roles properly :slight_smile: I've tested on my sites and it's working as expected in my sandbox.

    I appreciate your offer to switch my subscription to another plugin however I am not in need of any additional plugins now. If it would would be possible to cancel my subscription and refund my money that would be great.

    All cancels/refund are handled by our billing department here: https://premium.wpmudev.org/contact/

    Select "I have a billing question".

    They have more access to all your account information and will be able to better help with that :slight_smile:

    In the meantime, if you have any further questions about our products I would be more than happy to help out.

    All the best,
    Tyler

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