Users cant see their membership plan or upgrade!

so sorry to be a pain! here's another question for you.

when my members go the my subscription page it shows this message:

"Your current subscriptions are listed here. You can renew, cancel or upgrade your subscriptions by using the forms below".

but no forms are below! what am i doing wrong this time? lol

  • Vinod Dalvi

    Hi Charmaine,

    I hope you are well today and thank you for your question.

    I tried to test it on your site but i didn't subscribe to any subscription plans because all plans are paid plan using live payment gateway mode so i just registered a test account on your site and found it's displaying subscriptions plans when the message "You do not currently have any subscriptions in place." displays on the following page as shown in the attached screenshot.

    http://yoursite.com/subscriptions/

    Could you please temporarily create a free subscription plan for testing?

    Would you mind if I logged in to your site and did some testing? This might help get to the bottom of this faster. If this is ok, just grant me temporary admin access to your site by clicking "Grant Access" button in the WPMU DEV Dashboard Settings as described on the following page and reply on this thread after granting it?

    https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Kind Regards,
    Vinod Dalvi