Users Only Syncing Partially in User Sync

Hello,

I just bought the User Sync plugin, however whenever I synchronise, it syncs partial users 40-100 and then disconnects me from the sub site and asks me to relogin. I have about 400 users on my main site.

mainsite: http://www.khemcorp.com
subsite: http://www.chembinator.com

I don't know how the plugin works, but I should note that I have CLEF login on my main site.

Is this synchronising dynamic? e.g. when I add to the main site it will go to the sub site? because that's what I want.

Am I entitled to a refund if this can't get working?

Best regards,

Joey

    Nastia

    Hello Joey, I hope you are doing well today!

    I'm sorry to hear you have this issue.

    Do you see any errors when you synchronize two sites?

    Can you send in the wp-admin for both sites and your FTP info? That will speed up the troubleshooting process here

    You can send credentials by using our secure contact form https://premium.wpmudev.org/contact/

    Please include the following information for both sites:

    - Mark to my attention, the subject line should contain only: ATTN: Nastia
    - WordPress admin username
    - WordPress admin password
    - Login url
    - FTP credentials (host/username/password)
    - Link back to this thread for reference
    - Any other relevant urls

    Select “I have a different question” for your topic.

    We are waiting for your email!

    Cheers,
    Nastia