Users unable to request new password


A user has come across the issue that when they try to update their password after forgetting it, they are unable to do so because the url they get sent an the email from WordPress goes to a 500 Internal Server Error page.

I have replicated this issue myself by going to the wp-login.php page, clicking the "Lost your password?" and then entered my username to request a new password. I received the email to update the password, but when I clicked the link to update it, it just goes to a 500 error. Have you come across this issue before?

The website WordPress version and plugins are fully updated.

Best Regards,