Using WPSmush on a Site that's not connecting

Hello - I've got a site i'm trying to connect, the login is different than the norm.

http://waterdamagemn.org/secure.

I downloaded the WPSmush plug in and it's not working like on the rest of my sites. I want to use the plug in but not sure how to proceed since it's not connecting. Also; I'm unclear if I've got a 2 week trial or 1 month trial since the site does say free 1 month trial but I don't know what I've got. Please advise.

  • Adam Czajczyk

    Helo Elizabeth,

    I hope you're well today and thank you for yoru question!

    As for the trial. I see that it expires for you on April 27th so that would make 14 days. Can you tell me please where it states that it's 1 month trial? I'd like to check that and consult to see if there's an explanation for this or if it's a mistake.

    As for WP Smush Pro. Non-standard login shouldn't interfere with that as the plugin does not use it. It's connecting to our API on a different level. In order to use it though you'd want to make sure that WPMU DEV Dashboard plugin is installed and enabled, otherwise Pro features wouldn't be available for you.

    You got it installed and enabled, is that right?

    Since you mentioned that WP Smush Pro is not working, can you please tell me if it gives you any warning/error messages? What is happening?

    Could you please also grant me a support access to your site so I could take a closer look at it? You can do this by following this guide here:

    https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-4

    Best regards,
    Adam

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