I'm sorry but "You can open the thread either by marking it as not resolved or changing support topic status to open as shown in the attached screenshot." doesn't help me.
I am new to this site.
Where (exactly) do I mark it as unresolved.
There was nothing attached (that I could see).
FYI I am doing this from within the WPMU Dev dashboard - there is nothing I can see to click on or press to get the functionality that I am being told is there! Am I supposed to be somewhere else (eg on your site) in order to see the attachments and /or have the option to mark it unresolved.
Thanks but it is not clear to me.
Am I missing a magic button in the WPMU Dev dashboard? (I have Dashboard. Plugins, Themes, Support, Community, Update and Manage - is it one of those???)