We can't connect to the WPMU DEV Dashboard

We are not able to login to WPMU DEV Dahsboard. We are getting error Your server had a problem connecting to WPMU DEV: "cURL error 28: Operation timed out after 15000 milliseconds with 11851 bytes received". Please try again.

Please check the chat transcript for more details

  • James Morris

    Hello Dr.Muhamd,

    I hope you are well today. I'll be following up with your chat.

    As noted in chat, this ticket is so that we can perform additional testing and provide updates to you regarding the connection issue. I'd like to perform some more tests to get a clearer picture of what's going on with your site.

    In order to help you better with your issue, would you please grant me access to your site and server?

    Please visit the Contact page and complete the form with the following information:

    Subject: "Attn: James Morris"

    In the Message box, please provide the following:

    - link back to this thread for reference
    - any other relevant urls

    - Admin login:
    Admin username
    Admin password
    Login url

    - Hosting Control Panel Login
    Admin username
    Admin password
    Login url

    ~OR~

    - FTP credentials
    host
    username
    password
    (and port if required)

    Best regards,

    James Morris

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