Website crashed with error - Fatal error: Cannot redeclare wp_smush_rating_message

I was updating my plugins on my website and all of the sudden got the above error message. Now I cannot access the website at all or login. Please advise ASAP!

Fatal error: Cannot redeclare wp_smush_rating_message() (previously declared in /home/whpalaw/public_html/wp-content/plugins/wp-smush-pro/wp-smush.php:68) in /home/whpalaw/public_html/wp-content/plugins/wp-smushit/wp-smush.php on line 93

  • Vaughan
    • Support/SLS MockingJay

    Hi Ted,

    Hope you're well?

    You will need touse FTP or your servers CPanel Filemanager.

    Navigate to /wp-content/plugins/

    Now delete the following folder.


    This should hopefully fix the issue, it looks like you may have updated to the smush Pro version, but you had the free version still installed too.

    Hope this helps

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