Website Down

Website is down

  • Nahid

    Hey Cynthia !
    Hope you are having a great day!

    I'm sorry to hear about the issue. As we do not know the reason behind the site going down, could you please try accessing your FTP server and enable debugging in the wp-config.php file so that we can try getting a general idea about the source of the issue?

    You can enable debugging by putting the following constants in the wp-config.php file:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    These constants must be added before the line "/* That's all, stop editing! Happy blogging. */" for them to work. Please make sure identical constants are replaced if they were already there previously.

    Enabling debugging in WordPress will log any errors that the site encounters in a log file named "debug.log" located in the "wp-content" folder. Please upload the debug.log file in a cloud storage platform like Dropbox and attach the shared link in your next response so that we can take a look into it. You can know more about WordPress debugging in this handy article.

    We'll be looking forward to hearing back from you. Thanks!

    Kind regards,
    Nahid

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