Website down need help troubshooting and fixing

I had jet pack installed amdnthought that caused the issue but aparently not. The error log on werver shows something about wp-db.php line 1931. I dont know how to fix

  • Dimitris
    • Support Star

    Hello there Mike,

    hope you're doing good today! :slight_smile:

    I can see that homepage of your connected website needs an extreme long time to be loaded in my end, but it's being loaded eventually and I was also able to use the granted support access and reach wp-admin area.

    As this may be coming from some kind of conflict, please proceed conducting a test as shown in this flow chart: https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
    The concept here is to deactivate all plugins apart from WPMUDEV Dashboard, activate a default theme like TwentySeventeen, clear/deactivate any server-side caching and check again.
    If the issue resolves, then activate them back, one by one this time, checking each time homepage, until you reproduce the same issue.

    I've also noticed in WPMUDEV -> Support -> System Info [button]
    that memory_limit is set to -1, which isn't realistic and could cause more issues. Please follow one of the provided steps in this article from our blog
    https://premium.wpmudev.org/blog/increase-memory-limit/
    in order to have something like memory_limit 512M, and double check in System Info page that this change had an actual effect.

    Warm regards,
    Dimitris

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