Website ip blocked due to malicious violation

Hi Team,

We need your help to fix the issue of my website. It is showing me that due to malicious content we are not able to open this website on your IP. It is showing that my client IP(10.25.90.6) is blocked. Kindly refer to attachment for more information.

I request to you kindly rectify this issue as soon as possible.

Looking forward for your quick response.

  • Milan
    • WordPress Wizard

    Hell shailv ,

    Hope you are well today and thanks for asking us. :slight_smile:

    This free scan service
    http://scanner.pcrisk.com/
    shows me that your site has got malicious files which you would need to remove first. Have you many any changes recently ? If not, would you please remove infected files or just hire developer who knows the code and ask them to remove infected code from the file.

    If you are not sure how you could identify these malicious files, please contact your hosting provider and inform them about this. They will scan your site and give you list of the infected files. :slight_smile:

    Please take backup of your site prior to any change in the code files. :slight_smile:

    Let me know how it goes. :slight_smile:
    Best Regards,
    Milan

  • shailv
    • Design Lord, Child of Thor

    Hi,

    We have scanned my website through your wpmudev hardener scan and even it is not showing any malicious code in my website. It is showing me Congratulations! Everything is just fine.
    Kindly help me out and fix the issue.
    Best regards,
    Shailendra.

  • Predrag Dubajic
    • Support

    Hi Shailendra,

    I run quite a few tests of your site on different malware and security sites and none of those except the one Milan reported above gives any reports.
    And even there the code reported is actually default WP code that's used for WP emojis and it reports the same thing for my sites as well.
    It seems that scan is not optimized for WP.

    I must say that I'm not sure why FortGuard is then blocking your site since it looks clean.
    It might be best getting in touch with them to get your site scanned again and possibly remove it from their list of malicious sites.
    You should be able to that here:
    http://fortiguard.com/iprep?data=http%3A%2F%2Faxspl.com%2F#submit_form

    Best regards,
    Predrag

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