Website is down after installing plugin

Hey guys,

NOt sure why but after I activate the trial my website is down!
Please help me figure it out

  • Rupok

    Hi Duc, hope you had a wonderful day.

    So sorry to hear the inconvenience you have had but let's try to solve this for good.

    Can you please tell us exactly from when your site is down? After installing any plugin from us? After login in WPMU DEV Dashboard?

    Can you turn on debug mode in WordPress? To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:

    define('WP_DEBUG', true);

    In order to enable the error logging to a file on the server you need to add yet one more similar line:

    define( 'WP_DEBUG_LOG', true );

    In this case the errors will be saved to a debug.log log file inside the /wp-content/directory.

    Depending on whether you want your errors to be only logged or also displayed on the screen you should also have this line there, immediately after the line mentioned above:

    define( 'WP_DEBUG_DISPLAY', false );

    The wp-config.php is located in your WordPress root directory. It’s the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it.

    Past errors here. If file is very long, paste them to a text file and attach with your reply.

    I'm looking forward to hear from you and resolve this issue as soon as possible.

    Have a nice day. Cheers!
    Rupok

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.