Website No longer working

I was in the process of installing the paid version and now my website isnt working.

When I go try to access it it says;

The page isn’t working is currently unable to handle this request.


I am not sure how to fix this. Can you help?

  • Luís
    • Support

    Hi Jane ,

    Hope you’re doing well today!

    I give a look on the website you mentioned and it’s working properly, not sure if you already solved your issue.

    500 error is a generic error and don’t gives us to much information, you need to investigate further. Have you installed the pro version of one of our plugins and it displays a 500 error? Can you enable the debug flags in your wp-config.php to check the errors saved?

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );

    It will be saved to a debug.log file inside the “wp-content” folder. Can you share it with us?

    Note: Save the file as a .txt, because the .log extension is not allowed in the attachments.

    Cheers, Luís

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