This was the email from Tanya
From: Tanya <email@example.com>
Date: Mon, Jul 4, 2016 at 1:23 PM
Subject: Another false removal
To: Kim Adamof <firstname.lastname@example.org>
Hi this was sent to Liz
She didn't cancel
Rrr I have know idea what else to do
If u have ideas that would be great
Sent from my iPhone Tanya
Begin forwarded message:
> From: Muse <email@example.com>
> Date: July 4, 2016 at 11:32:59 AM EDT
> To: firstname.lastname@example.org
> Subject: Removal notification
> An appointment removal notification for ID 1249 has been sent to your client:
> Dear Liz truitt,
> We would like to inform you that your appointment with Muse on July 5, 2016 5:30 pm has been removed.
> Here are your appointment details:
> Requested service: Full head of foils
> Date and time: July 5, 2016 5:30 pm
> Kind regards,
These are the active plugins:
Akismet (now deactivated)
Alpine PhotoTile for Instagram
Genesis simple edits
I have attached a screenshot of the log showing that as soon as the email reminder is sent, there is a cancellation.
In the past, we've been having this issue on and off. It's random. Always happens after someone gets their email reminder. At first I thought people were clicking the cancel button in the email thinking they are confirming, however, I have changed the email notification to highlight the fact they are cancelling, not confirming; plus we are sending the cancellation email so they know their appt was cancelled.
All plugins are up to date.
Do you know of any plugin conflicts? I can't recreate the problem since it's random to figure out which plugin might be the culprit.