I'm having issues with the Chat plugin. The more users on the site, the more the site seems to crash, but not for every user. It's been confirmed that it is the site and not our browsers or Internet connections.
I've changed the polling settings as suggested by your staff. You mentioned that this was a shared hosting and resource issue. If so, what's the best server environment for Chat plugin to work in?
This shared hosting account currently hosted 4 sites including this one.
In another shared hosting environment, it hosts only one other site, so two in total and still seems to be crashing it (so I deactivated it).
We used this same plugin on another website about 4 months ago on the same shared hosting (Godaddy) and it didn't have this problem.
I only blame this plugin because, when it crashes the site, I visit my error logs and, sure enough, there's a log there for the Chat plugin.
It's just not working well in this environment. What's the best server setup for it?