What should members expect by way of support for their membership?
I would expect:
1. Value for money
2. Regular responses to questions until resolution
3. Software that works together (ie plugins that support each other and work together - not all do)
4. Software designed to meet business needs, not just technical competence (ie a plugin that does what it claims but is of no real use to a business is of little practical use)
5. "Owners" who will take part in discussions - even explain who they are and how WPMUdev is structured?
6. Roadmaps of future development/features (if they exist then put then somewhere easily found!)
7. etc etc etc .....