Our membership website was set up with some existing members brought forward from a previous website.
The subscription plan is intended to be an annual subscription
So I set a up a plan with an initial finite period (free) to take them up to their normal renewal date, followed by Serial membership level valid for 1 year and a renewal cost.
For those members that renewed, everything worked fine (or appeared to anyway - at least they were able to renew as intended.
But for those who didn't, when the initial finite period expired, their membership expiry date was automatically moved on to another year without any payments having been made.
I have 'reset' them all again on a finite period, but I want to ensure that their membership isn't renewed automatically like happened last time
Any advice please?