What now to get started with Premium?

I've purchased the premium "plan."
On premium.wpmudev.org, I clicked "add a website," the "download dashboard plugin."
I got a file called "wpmudev-updates," not a zip file.
I zipped it and uploaded to the first site, BahamaBeachClub.com.
I uploaded it to my site, then returned to wpmudev and clicked "finish setup" under "install and activate."
Got an error message "we could not find your new website."
What now?
And... don't you have phone support?