What's the usage of that is all the visitors are in one chat simultaneosly?

Hello,

It seems to me that I don't understand the usage of the plugin.

On the review page, it's said that I can use the plugin to interact with my customers, right? But as I see, ALL my customers are in one chat! They see each other's messages as well as mine ones that are mentioned only for their private eyes.

I don't understand. What's the usage of this chat if all visitors on my site are in one chat simultaneously?

Please respond to me ASAP cause I really was looking forward to installing this plugin — and now I so disappointed. I hope that I don't understand something and you'll help me to find out that.

Regards,
Alex