When are you going to get around to unblocking my IP's?

Days after I reported this problem you guys still have not resolved this ticket: https://premium.wpmudev.org/forums/topic/your-server-had-a-problem-connecting-to-wpmu-dev-http-error-403-forbidden-please-try-again#post-1037461

I would respond to the ticket again but I learned that you have this ridiculous system that pushes my ticket to the bottom of the queue if I actually ask you on an open ticket: "What the heck is going on?" Are you going to get around to unblocking my IP's?

I am forced to open up a new ticket each and every time to get your attention. Precisely how long must I wait to hear back on this? In fact, I've found yet another site that I thought was working and now I'm learning that I can't install plugins on another site that I thought was good to go.

Can you please provide even halfway decent support for this issue? I'm getting increasingly frustrated.