When I try to login

When I try to login I am getting this message:Unauthorized. You may remove the customize_messenger_channel param to preview as frontend.

  • Dimitris
    • Support Star

    Hey there David,

    hope you’re doing good and thanks for reaching us! :slight_smile:

    Is this happening when you’re trying to login with the admin user or another user?

    Is there any recent change that’ve been made and caused that?

    Please advise!

    Could you please try to deactivate all plugins by connecting to your server via FTP and renaming


    folder to


    You can also deactivate your theme by renaming its folder name, like from




    Then a default theme like TwentySeventeen or TwentySixteen will be activated automatically, just keep in mind to have at least one default theme installed already. If you don’t have one, simply download TwentySeventeen and upload it via FTP to /wp-content/themes/ folder of your server.

    Reference: http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/

    Let us know your results on this!

    Warm regards,


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