When our client uploads a screenshot from Mac OS that’s

When our client uploads a screenshot from Mac OS that’s in PNG format, they are getting a blank image in the media —— and a bad link sometimes. Not sure what’s going on here. . . any advice?

  • Sajid
    • DEV MAN’s Sidekick

    Hi Brandon,
    Hope you are doing well :slight_smile:

    I am unable to reproduce this issue on my own website while having WP Smush Pro install and active.

    It can be a plugin or theme conflict so its worth making a plugin/them conflict test as described in our getting support manual.

    Also, there can be issue with the tool/software they are using for taking screenshots. I would suggest using a different utility to capture the screenshots and then check again. I used LightShot or Monosnap free screenshot capturing tools.

    Please try that and let me know how it goes :slight_smile:
    Cheers, Sajid

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.