When Subscription Payment Failes on Paypal. Premium Membership Plugin

Hi,

We are running the Membership plugin on our new site with 250+ members paying monthly since mid December, and we love it!

But we are not sure what happens in the case of "Subscription Payment Failed" notifications from Paypal.

A couple of three members seem to not have balance on they paypal/credit card so that they can pay the subscription for the second time.

We get emails from paypal with the subject: Subscription Payment Failed
And it reads:
"This is to notify you that John Smith's subscription payment for Monthly Membership of marketers.dk/m/ has failed on wed. 16. jan. 2013.
We will try to put the payment through again on mon. 21. jan. 2013. "

Our question to you guys is: What happens next? These members still have full access to the site. How long will they have that and will they be shut down automatically or do we need to handle this proces manually every month? (We hope not :slight_smile: )
Would be nice if they just go a couple of chances and then were suspended automatically.

Also: is there a setting for this?

/Anders

  • Patrick
    • Support Monkey

    Hiya @saugstrup

    That's a good question, but I'm afraid I'm not quite sure of the answer.

    Once their paid subscription expires, users should be downgraded to whatever subscription contains the free access level you have set. What delay (if any) can be expected? Dunno, sorry :slight_frown:

    I'll see if I can get the developer to shed some light on this. Hang on...

  • Patrick
    • Support Monkey

    Hiya @saugstrup

    That would be your "Stranger" level; first thing you see at the top of the "General" tab in the plugin settings.

    The "Stranger" level should be assigned the access level that contains all your rules for not-logged-in visitors and users who don't have an active membership or subscription.

  • saugstrup
    • Design Lord, Child of Thor

    Okay, there we have the visitor level set. And people are not rolled back to that automatically when their paypal payments fail.

    So would be nice to know if that is a feature (like a grace period of retries before they are suspended) or something is not working right for us.

  • Barry
    • DEV MAN’s Mascot

    Okay, there we have the visitor level set. And people are not rolled back to that automatically when their paypal payments fail.

    People are never set to the visitors level. A user without a level assigned is automatically set to use the visitors (stranger) level you have set in the options, but it is never assigned to them (so that you can see it in the members page) as visitors who aren't users are also on the same level.

    So would be nice to know if that is a feature (like a grace period of retries before they are suspended) or something is not working right for us.

    If paypal send through an IPN saying the subscription is cancelled (for whatever reason, e.g. can't take a payment) then the subscription in membership is set to expire at the next renewal period. PayPal won't recreate the subscription, once a payment has failed and it has been cancelled. If I'm understanding what you wrote correctly....

  • aecnu
    • WP Unicorn

    Greetings saugstrup,

    Knock, Knock - Housekeeping --> Just checking if this issue was eventually resolved in another thread? Or by yourself separately to us? Or by us over email with you? Or using our live support?

    If so, no need to reply, that's great news.

    If not, or you have any more questions related to this thread, please feel free to post them below including any new symptoms or errors and tick the 'Mark as Not Resolved (re-open)' box below the post area (or else we'll miss it!)

    Otherwise, happy days, glad you got it sorted :slight_smile:

    Thank you for being a WPMU DEV Community Member!

    Cheers, Joe

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