When updating the Subscribe by Email plugin, sites lost their subscriber lists. How they restore?

Is this a known issue, losing existing list of subscribers when upgrading to newer version of Subscribe by Email? Any ideas how to get back the original subscribers? Thanks.


    Hello there,

    Greetings and thanks for posting on the forums.

    This is the first time I have seen any such issue. Did you take a database backup before updating the plugin ?

    If not I am not too sure if something that be done but the plugin would not wipe off the subscribers list.

    Which version did you update from ? Would it be possible for you to take a current database backup and downgrade the plugin to the previous version and see if you see the subscribers list ?

    If that does not work, I can have a closer look on your database to see if the data is there is the tables if you can send me the login details via our secure contact form

    1: Mark the email to my attention

    Attn: PC

    2: Include a link of this thread in the email

    3: Include FTP and WordPress super admin details.

    4: While filling the form, select "I have a different question" from the list.

    Looking forward for a response on this.