While restoring Snapshot backup located at Dropbox, it says cannot find backup

I have a site, mydomain.com. I had to reinstall WordPress because of a mess up with 4.8.
So I deleted all the content folders and reinstalled. I can now get back into the admin side. I installed snapshot so I could restore from one of my Dropbox files; however, when I try to restore the 6/17 snapshot it says it can't find it.

  • Kasia Swiderska
    • Support nomad

    Hello Chris,

    Seems that support access is not longer working so I tested this differently. I checked your snapshot on my site - and using link directly to Dropbox it was not importing it.
    But I downloaded snapshot and uploaded it to directory with FTP where Snapshot is keeping local files and then i was able to import that Snapshot without problem to my site and it is available for restoring.
    Could you check if this will work on your site also this way? If you go to Snapshot -> Import it will show you what directory it is checking for Snapshots

    so this is place where you should try to manually upload snapshot file and try to import it.

    Let me know how it goes.

    kind regards,

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